The Client Service Gap
"To build a great product or service, you have to start with the customer experience and work backwards."
- Steve Jobs
And yet when it comes to law firms, lawyers rarely hear directly from clients about what defines great service or how they perceive value.
Without client perspective and empathy, outside lawyers will never become the trusted advisors that GCs are eager to work with.
Bridging the Gap
Lawyers who can . . .
Anticipate client needs
Deliver business-minded solutions
Foster trust and long-term partnership
If a client-centric approach to lawyering is not honed early and often, the skills needed to build sticky, long-term client relationships will never take root.
In today’s market, especially with the rise of AI, subject matter expertise is table stakes.
To differentiate and succeed, lawyers must know how to build relationships, earn trust, and deliver client-centric value.
Client Quotient™ gives you the real-world guidance clients wish every lawyer had, so you can exceed expectations, strengthen relationships, and stand out where it matters most.
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