Training That Meets You Where You Are

This module offers candid insights about many of the things that clients value most—and how associates can consistently deliver on those expectations. It emphasizes clean, timely billing and thoughtful time entries that reflect sound judgment and efficiency. Attorneys will learn to anticipate client needs, stay ahead of deadlines, and communicate proactively to build trust. The program also highlights how taking ownership of workstreams can enhance client service and help attorneys become indispensable to their teams.

Focused on real-world expectations, this module reveals how attorneys can build lasting credibility with clients. It emphasizes reliability, responsiveness, and sound judgment in every interaction. Attorneys will learn the importance of transparency, follow-through, and owning mistakes. It also covers how to build rapport by understanding the client’s business and communication style. These practices help foster long-term relationships built on trust and mutual respect.

Grounded in client priorities, this module helps attorneys deliver guidance that aligns with each client’s risk profile and business goals. Attorneys will learn how to assess and communicate legal risk clearly—without overlawyering. The program emphasizes the importance of giving a clear recommendation rather than just listing options. It also explores how to tailor advice to the client’s industry and decision-making style. These skills enable attorneys to offer more strategic and practical counsel.

This module emphasizes the value of business fluency in delivering legal advice that is both relevant and strategic. Attorneys will learn how to understand a client’s industry, operations, and goals by gathering intelligence, asking informed questions, and connecting legal work to broader business objectives. The program encourages sustained curiosity and engagement with the client’s world—not just during active matters. These practices help attorneys build trust and offer advice that is legally sound and commercially astute.

This module explores practical strategies for delivering legal guidance that clients can act on—clear, concise, and grounded in business realities. It emphasizes the importance of understanding the client’s context, risk tolerance, and decision-making style. Attorneys will learn how to distill complex issues into focused recommendations that align with client goals. The program also encourages attorneys to take a position while staying responsive and flexible—key steps toward becoming a trusted advisor.

Grounded in client expectations, this module offers insight into what general counsel value when working with junior and mid-level attorneys. Attorneys will learn how to deliver precise, business-aware work that aligns with the client’s risk profile. The program emphasizes responsiveness, sound judgment, and understanding the broader context—not just the immediate task. It also highlights how clarity, conciseness, and proactive communication help attorneys build credibility and become trusted extensions of the in-house team.

This module explores how evolving technology—especially AI—is reshaping client expectations and the delivery of legal services. Attorneys will learn how to adapt to increasing demands for efficiency, transparency, and value without losing the human judgment and business insight clients depend on. The program emphasizes staying informed about emerging tools and using technology to enhance, not replace, their strategic role. These insights help attorneys stay competitive and responsive in a rapidly changing legal landscape.

This program focuses on helping attorneys communicate clearly, strategically, and with purpose. Attorneys will learn how to tailor messaging to a client’s needs and risk tolerance while keeping emails concise and actionable. The program offers practical tips for getting started on new matters and emphasizes the importance of engaging as a thought partner. Attorneys will also gain tools to present options with associated risks—and to go a step further by providing a clear recommendation.

This module examines the behaviors and missteps that can quickly erode client trust and put long-term relationships at risk. Attorneys will learn how lapses in responsiveness, communication, and follow-through can damage credibility—and how to avoid them. The program emphasizes the importance of delivering on commitments, staying aligned with client priorities, and owning mistakes. It also offers strategies for spotting and addressing issues early, helping attorneys protect and strengthen the relationships they’ve worked hard to build.